The Dark Side of Employee Engagement

Posted on Monday, June 16th, 2014 by

Comment by Tomas Chamorro-Premuzic who blogs about the psychology of leadership, tech and entrepreneurship. Let me be clear at the outset here: I am not trying to be controversial, or even original. To be sure, engaged employees do perform better on average and they are also less likely to quit or display counterproductive work behaviours (cheating, thieving, bullying, etc). So, yes, let’s engage employees – especially given that most employees are not engaged at work and that disengagement is symptomatic of incompetent management. That said, there is a dark side to employee engagement, and, particularly, to focusing so much on engagement that we end up neglecting other key drivers of organisational effectiveness and individual career success.